Dassault Systèmes announced its new EXALEAD OneCall application: stakes and opportunities.

In its commitment to improve its portfolio of services and products, Dassault Systèmes has unveiled its newEXALEAD OneCall application, which aims to offer frontline sales agents the best way
to transform customer interactions into profitable business growth.

With its capacity to ‘’lower average call length’’ and increases first-call resolution rates, the EXALEAD OneCall application transforms contact center operations by providing customer-facing agents with the data and information they need to succeed when interacting with well-informed consumers.

Connectikpeole has also discovered that EXALEAD OneCall aggregates, streamlines, and delivers rich information to contact center agents and managers.

According to Dassault Systèmes, this new business application is complementary to existing Customer Relationship Management software. Therefore it aims to bring all relevant information about the customer and the sold products directly to an agent’s desktop in a simplified way, such as natural language and semantic discovery, customer history, multi-channel look-up, and contextual cross-selling/upselling. The application also includes a number of highly-useful operational tools to managers, including single screen viewing of team and agent activities, real-time operational dashboards and analytics, as well as consolidated KPI and trend reporting.

“With EXALEAD applications, Dassault Systèmes is delivering data intensive business discovery applications to industries which are becoming increasingly socially networked and enabled. Our customers are looking for a true, multi-channel, 360 degree view of their customers that is complementary to existing siloed solutions,” .“We worked closely with our customers to develop a unique solution to help them positively engage more customers more quickly and close more business.” said Laurent Couillard, CEO, EXALEAD, Dassault Systèmes.

About Dassault Systèmes

Dassault Systèmes, the 3DEXPERIENCE Company, provides business and people with virtual universes to imagine sustainable innovations. Its world-leading solutions transform the way products are designed, produced, and supported. Dassault Systèmes’ collaborative solutions foster social innovation, expanding possibilities for the virtual world to improve the real world. The group brings value to over 170,000 customers of all sizes, in all industries, in more than 140 countries.