Showing posts from April 11, 2017

Game-changer strategies indispensable when implementing digital technologies that enhance customer experience,

When it comes to implementing digital technologies that enhance customer experience, the IBM Institute for Business Value (IBV) recommends the following to ensure a strategy is met with enthusiasm from consumers:
Design digital experiences to meet customer expectations, not your own; Use this transformation as an opportunity to eliminate underlying customer pain points and reinvent customer experience (CX), from the customers’ point of view, making it faster, easier or more convenient than traditional channels to engage.
Analyze customers’ root motivations, desires and pain points; It is important to recognize the generational differences among consumers, but at the same time, not stereotype individuals simply based on their age. Having a detailed and multidimensional understanding of customers is essential. By applying advanced analytics and cognitive technologies to comprehend both structured and unstructured customer data from a variety of sources, companies can build detailed custo…

Within the Worldwide Cloud IT Infrastructure Spend in 2016

The most interesting is to see that, sales of infrastructure products (server, storage, and Ethernet switch) for cloud IT, including public and private cloud, grew by 9.2% year over year to $32.6 billion in 2016.

Hyperscale cloud datacenter growth continued its pause. Network bandwidth has become by far the largest bottleneck in cloud datacenters. Datacenter buildouts and refresh are expected to accelerate throughout 2017, primarily using Intel's Skylake architecture. According to IDC, vendor revenue from cloud IT infrastructure sales grew fastest in Japan at 42.3% year over year in 4Q16, followed by Middle East & Africa at 33.6%, Canada at 16.6%, Western Europe at 15.6%, Asia/Pacific (excluding Japan) at 14.5%, Central and Eastern Europe at 11.6%, Latin America at 9.9%, and the United States at 0.1%.

Cognitively-enabled process and industry applications

I have a pleasure to recall that, cognitively-enabled process and industry applications automatically learn, discover, and make recommendations or predictions. Cognitive/AI software platforms provide the tools and technologies to analyze, organize, access, and provide advisory services based on a range of structured and unstructured information.
According to IDC, the cognitive/AI use cases that will see the greatest levels of investment this year are: Quality Management Investigation and Recommendation Systems; Diagnosis and Treatment Systems; Automated Customer Service Agents; Automated Threat Intelligence and Prevention Systems; and Fraud Analysis and Investigation.

The next wave of technology transforming how consumers and enterprises work, learn, and play

Intelligent applications based on cognitive computing, artificial intelligence, and deep learning are now billed as the next wave of technology transforming how consumers and enterprises work, learn, and play. These applications are being developed and implemented on cognitive/AI software platforms that offer the tools and capabilities to provide predictions, recommendations, and intelligent assistance through the use of cognitive systems, machine learning, and artificial intelligence. Cognitive/AI systems are quickly becoming a key part of IT infrastructure and, for many analysts, all enterprises need to understand and plan for the adoption and use of these technologies in their organizations.

China continues to lead the growth of worldwide robotics adoption

All the findings converge on the reality that, China continues to lead the growth of worldwide robotics adoption, primarily driven by strong spending growth in process manufacturing and cross-industry applications. One can also observe an accelerated growth in the adoption of commercial service robots especially for automated material handling in factories, warehouses and logistics facilities. IDC Asia/Pacific reports that China spending on robotics and related services will more than double, growing from $24.6 billion in 2016 to $59.4 billion in 2020.