Oracle’s Acme Packet Net-Net Enterprise SD: German health insurance provider KKH joins the movement.

In its efforts to remain and become more competitive, German health insurance provider KKH has implemented Oracle’s Acme Packet Net-Net Enterprise Session Director.

It is official since yesterday, this implementation supports voice,
video and streaming media applications, such as desktop sharing and Web conferencing.

Connectikpeople has also discovered that, KKH wanted to integrate its contact center with its unified communications infrastructure to help reduce public switched telephone network (PSTN) expenditures as well as improve service agility and security for insurance customers using its contact center.

Henceforth Oracle’s Acme Packet Net-Net Enterprise Session Director helps

KKH reduce its operating expenses and better aligne trunking capability with business demands.

In addition the solution helps KKH mitigate risks by protecting against denial of service attacks, service overloads.

 “Oracle’s Acme Packet Net-Net Enterprise Session Director helped us deploy our SIP trunking service by enabling seamless integration with our Cisco Unified Communications systems and manipulating SIP signaling content as we need it. With Oracle’s Acme Packet solution, we took an important step toward creating a more extensible telephony architecture that ensures support for future needs and value-added services, while being more cost efficient than we were with conventional PSTN technology,” said Steffen Ninebuck, network system engineer, KKH. 

About Oracle Communications

Oracle’s software and systems span the communications industry technology landscape, from carrier-grade servers, storage and IT infrastructure, to mission-critical business and operational support systems and service delivery platforms; from business intelligence applications and retail point-of-sale solutions to the Java platform running on more than three billion mobile and handheld devices. Oracle helps 100 of the world's top 100 service providers innovate and exploit new business models, build strong, profitable customer relationships, and streamline operations.

About Oracle in Industries

Oracle industry solutions leverage the company's best-in-class portfolio of products to address complex business processes relevant to the communications industry, helping speed time to market, reduce costs, and gain a competitive edge.

About KKH

Supporting over 1.8 million insurants KKH Kaufmännische Krankenkasse is one of the biggest statutory medical insurance companies in Germany. KKH is considered a pioneer of innovative therapeutic approaches in the area of health insurances. More than 4,000 employees provide excellent services, develop trend-setting health programs and support the insurants in cultivating a healthy life style. Service quality is guaranteed by 110 customer service centers all over the country. The yearly cash-flow budget is at approximately five billion Euros. KKH is headquartered in Hannover, Germany.