Survey: ‘’Communication Service Providers are at the brink of a complete change in strategic focus driven by the need to pursue new revenues’’.
Because of a set of heavinesses like: technologies complexities, increased
network etc; the communication services market becomes complex by its capacity
to generate relevant revenues for Communication Service Providers.
According to Informa Telecoms & Media CSPs will embark on radical
operational transformation projects within the next five years, driven by
declining non data revenues, increased network and technology complexities and
the necessity to evolve
from network- to service-driven businesses with a focus
on end-user experience.
"While
efficiency and cost controls are still identified as the most important issue
for CSPs, our research indicates these organisations are at the brink of a
complete change in strategic focus driven by the need to pursue new revenues.
Business agility, customer experience and new digital service developments will
all come to the fore in this increasingly pressurised and competitive industry
and managed services are the natural way to implement these changes’’.
Explained: Kris Szaniawski, principal analyst for Informa Telecoms & Media
Connectikpeople has also observed that, the research shows that CSPs no
longer see managed services as a way to simply save money and create
efficiencies, but expect Managed Services Providers to create value in their
own right and generate new revenue streams.
In addition the research shows that 85 percent of operators see development
of new revenue streams as their key objective and by association they expect
this from their Managed Service Providers.
At Huawei they have developed "Total Value of Ownership" (TVO) approach
to managed services going beyond managing day-to-day operations to include strategic
guidance to CSPs to achieve operations transformation goals. According to
Huawei, with this approach, they maintain focus on customer experience and
increased revenues through innovations, robust process frameworks and
additional service offerings.
