Cloud-Based Customer Service Solutions: Nuance acquired Varolii, here is the stakes.

With the goal, to create a comprehensive cloud-based solution that brings together the best of inbound and outbound customer service, resulting in a complete, scalable, secure and cost-effective platform, Nuance acquired Varolii.

Henceforth Nuance a provider of voice and language solutions for businesses and consumers has consolidates its portfolio, is ready to face challenges in

its ecosystem and to improve the customer service experience.

This means, Varolii aims to bring a full outbound communication portfolio to the Nuance OnDemand Customer Service Cloud, which provides inbound hosted IVR (interactive voice response), and Nina virtual assistant solutions for mobile and Web applications. The transaction is expected to close next week.

About Nuance Communications, Inc

Nuance Communications, Inc. is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.