SAP announced the release of SAP Multichannel Foundation for Utilities software: stakes and opportunities for utilities.

SAP continues to focus on its concept of self service and its capacities to help utilities, change the dynamics of customer service. This means; enables utility companies to provide real-time, unified customer engagement through customer-preferred channels.

According to SAP, Empowered customers are changing the way services are delivered as new generations of consumers expect a more
consistent experience across multiple touch-points.

Henceforth, SAP Multichannel Foundation for Utilities and the recently released SAP® Utilities Customer Engagement mobile app aim to facilitate utilities to deploy self-service apps in an affordable and scalable way.

This means; as of now, multiple departments from sales and marketing to customer service can use multi-channel and multi-touch interactions to address the customer needs.

Connectikpeople also observed that, SAP Utilities Customer Engagement has improved functionality to map areas suffering from power outages, explain what is causing the outage, show its impact and provide estimated restoration time. Additionally, the mobile app now allows utilities’ customers to self-register, start and stop service, update account information, inquire about usage, pay bills, set up autopay, read meters, report outages and view outage information anywhere, at any time.

SAP Multichannel Foundation for Utilities currently includes a new web self-service portal for utilities and makes it easier to incorporate other web portals’ mobile apps, mobile SMS, social platforms, interactive voice response (IVR) and email.

This app is available on iPhone iOS 5.0+ and Android 4.0+ and can be downloaded on iTunes and Google Play.