Collaboration Services and Customer Care Platform: here is why Gentera has Chosen Cisco® Enterprise Networks and Collaboration Solutions.
Gentera, a Mexican microfinance group, with about 2.8 million clients and
more than 18,000 employees in Latin America, gains progressively in high
volume; in terms of data, network and clients. The challenge now is to face
actual and new business challenges.
Henceforth with Cisco® Enterprise Networks and Collaboration Solutions, the
company can support new trends such as Bring Your Own Device (BYOD) and other
business operations processes, like the collaboration infrastructure for their
new corporate building and the new Customer Service Contact Center infrastructure.
Connectikpeoole can also observe that, their new network and solutions will
help them to collaborate internally and assist their customers from anyplace
and using any device.
The Cisco solutions implemented in Gentera and captured by Connectikpeople are:
Cisco Collaboration Solutions: (Voice, Data
and Video over IP): This Collaboration platform aims to transform critical
business processes within the bank, converging different communication channels
(voice, data and video) and enabling new and productive ways of collaboration,
between the bank employees, and also with business
partners and customers.
Cisco Unified Contact Center: aims to enable new and better
ways to communicate with customers, address their needs, and create a new
customer collaborative experience.
Cisco SocialMiner: Harness the power of social networks data to understand customer and employees’
behavior and better serve their needs.
Cisco VideoConference and TelePresence®
solutions: bring collaboration between
various offices and subsidiaries and the possibility to enable Next Generation
Banking services through the use of video in all devices.
Cisco WebEx®: aims to allow
a dramatic increase in productivity through cost-effective web-based
conferencing technology to better reach customers, employees and partners.
Enterprise Networks (Cat 4k, Cat 6k, ISE,Cat
3750-X, ISR)
Cisco Catalyst 6500, Catalyst 4500 and Catalyst
3750-X: aim provide a very robust
Core, Distribution and Access platform with high performance, high availability
and features that lower the network’s cost of operation, such as Smart
Operations and EnergyWise™. Advanced features like VSS and IP SLA is available to
monitor and troubleshoot the performance of rich media applications like voice
and video in real time.
Cisco Identity Services Engine (Cisco ISE): allow the creation of consistent access security policies across the wired
and wireless networks. These policies take into account the identity of the
person accessing the network, the kind of device used, the type of network
(wired or wireless), and the time of day to apply the right access policy to
this user.
Cisco ISR 2900 and ISR 3900: aim to provide WAN
connectivity and voice services with great performance and future-proof
functionality via hardware modularity and software upgradability.
Cisco Wireless: aims to provide a WLAN network with high RF availability and best-of-breed
security features. The integration of this platform with the Cisco Identity
Services Engine allows the network to support consistent, network-wide security
policies based on context information.
About Gentera
Gentera is a registered brand of Compartamos S.A.B de C.V. Compartamos is a
holding company whose primary objective is to promote, organize and manage
companies, domestic and international, that are subject to its investment
policies. Compartamos was established in 2010 and headquartered in Mexico, and
its shares began trading on the Mexican Stock Exchange on December 24, 2010, under
the ticker symbol “COMPARC”.
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide leader in IT that helps companies
seize the opportunities of tomorrow by proving that amazing things can happen
when you connect the previously unconnected. For ongoing news please go to http://thenetwork.cisco.com.
