Here is how and why IBM’s Watson cognitive computing helps DBS Bank to deliver a next- generation client experience.

As a one of the leading financial services groups in Asia, with over 250 branches across 16 markets, DBS has to assume its position in terms of performance, accessibility and market share. Its growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia required great resources and technologies.

Based on this reality, IBM Watson will help DBS’ relationship managers analyze large volumes of complex unstructured and structured data, including research reports, product information and customer profiles; identify connections between customers’ needs and its growing corpus of investment knowledge, and help advisors weigh

various financial options available to customers.

DBS also intends to apply Watson to its wealth management business to improve the advice and experience delivered to affluent customers.  

In the same momentum, DBS’ implementation of IBM’s cloud-based Watson Engagement Advisor solution, targeted for rollout in the second half of the year, comes as the bank continues to execute on strategy to be a leading regional wealth player.

Connectikpeople.co also observes that, DBS will leverage a portfolio of IBM solutions which include business consulting, advanced analytics, hardware and IBM Research assets to further augment the power of Watson. 

About IBM’s Watson Cognitive Computing 

Nearly three years after its triumph on the television quiz show Jeopardy!, IBM has advanced Watson from a game playing innovation into a commercial technology. Now delivered from the cloud and able to power new consumer and enterprise apps, Watson is 24 times faster, smarter with a 2,400 percent improvement in performance, and 90 percent smaller – IBM has shrunk Watson from the size of a master bedroom to three stacked pizza boxes. 

Named after IBM founder Thomas J. Watson, IBM Watson was developed in IBM’s Research labs. Using natural language processing and analytics, Watson processes information akin to how people think, representing a major shift in an organization’s ability to quickly analyze, understand and respond to Big Data. Watson’s ability to answer complex questions posed in natural language with speed, accuracy and confidence is transforming decision making across a variety of industries.