Cloud-based proactive communications services: Genesys plays its game.

When it comes to Cloud-based proactive communications services, Connectikpeople.co observes that, this industry gains progressively in maturity. We seize this opportunity to hail OVM Solutions, a provider of on-demand, automated messaging for proactive communications. The company has been acquired by Genesys, a provider of customer experience and contact center

solutions.

This rapprochement means that, Genesys has consolidated its portfolio, by adding expertise and scale to the Genesys cloud-based proactive communications offerings.

When it comes to this kind of service, Connectikpeople.co recommends a flexible, seamless, and complete and customizable architecture.