Help companies assess competency and maturity in the use of social business tools and capabilities.
With the increasing sophistication and adoption of social technologies combined
with the confluence of: analytics, cloud computing, mobile and Big Data technologies,
companies and public sectors have henceforth a plethora of new communication
and collaboration channels to connect with employees, customers, partners, and
suppliers in order to meet future needs.
As a must-attend landmark for digital transformation for the companies of
all sizes, Connectikpeople.co has captured for you a new report from IDC. Entitled:
‘’IDC MaturityScape: Social Business’’, this study aims to help companies assess competency and maturity in the
use of social business tools and capabilities.
Connectikpeople.co observes that, this research can be used by
organizations as the baseline to define short- and long-term goals and plan for
improvements; prioritize social workflow, processes, staffing and other related
investment decisions; and uncover maturity gaps among business units and
between business and IT groups.
According to this report, Companies must become customer centric while
meeting changing user expectations at the same time. And the fundamental way
for an organization to support this customer centricity is through an
enterprise social network
(ESN) that serves as a backbone of communication
inside the organization.
