Use of video surveillance systems, cloud video surveillance, IT’s role, and view of video surveillance system vulnerability.
- 68 percent of the 500 respondents surveyed on their video surveillance systems usage plans indicated they were targeting using surveillance for business operations improvement. That number is more than twice as many than plan to continue using video surveillance exclusively for protection purposes.
- The respondents ranked their primary targets for operations improvement using video surveillance within two years, other than security/protection. The top tier business focus areas selected were improving sales/customer service and managing general employee productivity. The second tier plans were analyzing customer behavior/patterns, reducing injury, and compliance with processes/hours.
- Two thirds of the 250 survey respondents surveyed cited their company’s ideal preference for the location of their video recording wanted at least some cloud video recording. The largest group, 44 percent, wanted a mix of both cloud and on-premise recording. Only 35 percent exclusively prefer on-site video recording.
- The top advantage of a cloud-managed video surveillance system cited was flexible storage capacity and off-site redundancy. The second driver was a tie between easier access to video content/ camera status and easier multi-site integration/upgrades. The third tier was easier camera deployment and the reduced upfront costs and support.
- The two primary hurdles to cloud-managed video surveillance system deployment were cloud security and high bandwidth usage.
- The respondents top frustration with their current video surveillance systems was poor image quality. Other criticisms were fairly evenly divided between multi-site issues/camera/browser incompatibility, limited or difficult access to video content, system unreliability and/or not knowing that the system wasn’t functioning , and outgrowing the system and/or the technology becoming outdated.
- 58 percent of the 500 video surveillance and Information Technology (IT) professionals responding to the survey indicated that their IT team was involved in video surveillance in some way. IT’s role crossed multiple tasks from network/server installation and support to Security, Storage, System selection and video data analytics and operations.
- Cyber-attack vulnerability concerns were cited by 7 out of 10 of the 250 IT professionals surveyed, almost 5X the number who felt the systems were not vulnerable.