B2B eCommerce, Customer Experience Technologies, Lifecycle for Manufacturing Value Chains and IT Vendors.
The huge excitation comes from the B2C (business to customer) segment,
where some key industrial actors like Amazon, Rakuten, eBay, Alibaba and a set
of minors players across Asia witness this infatuation from people to purchase
online or via their mobile.
When it comes to B2B eCommerce (Business to Business) eCommerce, it is
clear and obvious that, IT Vendors ought to create additional
industry-specific capabilities in their core B2B eCommerce platforms.
Numerous reasons can motivate this approach:
- Flexibility, seamless, scalability, performance values are henceforth determinant when it comes to the end-to-end competitiveness,
- Manufacturers begin to push the envelope for marketing and selling their products through eCommerce,
- Customer experience is reaching a prominent place in manufacturers' B2B eCommerce projects,
- Customer experience is reaching great expectations and more.
As part of our global commitment, Connectikpeople.co soon #Retinknow®, hails
the new report from IDC
Manufacturing Insights. Titled “Supporting the Customer Lifecycle for Manufacturing Value Chains,” this new
report looks at the subject of supporting the customer lifecycle in
manufacturing value chains with software applications and processes.
It is exciting to observe that, manufacturers can use this evaluation to
understand how vendors are offering functionality that addresses the needs of
their value chain.
In fact, according to the IDC Manufacturing Insights, the application of
B2B eCommerce and customer experience technology differs by value chain, and
manufacturers need to understand the most common tools that will support the
unique attract-sell-serve lifecycle within their value chain.
The new research also considers the variances in core business processes
for attract-sell-serve among manufacturing value chains and includes a
selection of vendors that provide these capabilities to the manufacturing
industry. Vendors featured include Epicor, hybris (an SAP company), IBM,
NetSuite, Oracle, and ShopVisible.
Connectikpeople.co soon #Retinknow®, also recalls that, recently IDC published,
Preparing Manufacturing Organizations for New
Customer Expectations report, which aims to
offer a closer look at the how the rise of B2B ecommerce and the changing
engagement expectations of business users impacts manufacturers' existing go to
market strategies, and how the approach varies by manufacturing value chain.
