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When it comes to promoting a standard for call centres, Connectikpeople.co soon #Retinknow®, hails the activism of Interactive Intelligence Group Inc., in Africa, where this provider of software and services designed to improve the customer experience, activates for the creation of a call centre association for Nigeria and other African countries as a way of promoting a standard for call centres.

Connectikpeople.co soon #Retinknow®, recalls that, such associations have already been set up in South Africa, Zambia and Zimbabwe, and plans are underway to set one up in Kenya.

The African market is more and more exciting, such a way that, there will be lots of contact centre outsourcing for Africa from Europe and America. It is also exciting to observe that, organizations, telecoms companies and financial institutions, are quickly adopting call centres, as call centres have evolved and transcended beyond ordinary telephone calls, by integrating inter alia speech recognition and voice commands.