Help companies streamline operations, gaining real-time scheduling capability.

Being a competitive company and a strong business nowadays also requires your ability to streamline operations, and gain real-time scheduling capability; coordinate activities between dispatchers, mobile employees and their customers.

With the flexibility, the scalability and the agility henceforth provided by the new IT Convergence, the requirements of coordination; face-to-face service interactions from the contact center to service scheduling and delivery, are progressively streamlined and softened.

Oracle is determined to advance within this market; and its strategy is quite simple: integrate TOA with Oracle’s ERP Cloud and ERP Applications.

If unfamiliar, Connectikpeople.co, soon #Retinknow®, recalls that, TOA’s Field Service SaaS can enable enterprises to continuously monitor real-time field service requests coming in from contact centers, to schedule the right field service representative to dispatch, and to use sophisticated business analytics to monitor and view current inventories, accurately predict service windows, and optimize field service operations.

Oracle Service Cloud, part of Oracle Customer Experience Cloud, is a platform for online customer service, cross-channel contact center, knowledge management, and policy automation.

With regard to Oracle ERP cloud solutions, they help accelerate productivity, allocate resources, and provide on-demand information access.

This means that, Oracle Service Cloud and Oracle ERP cloud solutions combined with TOA aim to give power to innovative customer service organizations to drive operational efficiencies while bolstering customer satisfaction and exceeding service expectations through personalized service.