The new IT Convergence drives the Unified Communication & Collaboration-as-a-service market: trends, players and stakes.
As companies continue to meet challenges like the complexity of integrating
separate platforms, justification of the return-on-investment ROI), and the
development of in-house expertise to maintain the systems, the greater
flexibility, cost efficiency, less technology to manage, the scalability and
more brought by the new IT Convergence, are
disrupting the traditional Unified Communication & Collaboration (UC&C)'s Market.
Organizations progressively adopt mobility, and when it comes to the contact centre environment, features such as call recording, voice analytics and workforce management are becoming more common.
According to IDC, equipment market declined 2.9% in 2013 year-on-year (YoY);
a decline due to inter alia, this
reality . In fact, Connectikpeople.co, soon #Retinknow can also observe that, companies
are reducing their spending in equipment hardware. This means shift of demand
from hardware-based on-premise UC&C solutions to software-based and
cloud-based solutions.
Vendors of this industry include: Alcatel-Lucent, Avaya, Cisco, Genesys,
IBM, Lifesize, Microsoft, Mitel, ShoreTel and Siemens. Providers include: NEC,
Optus, Telstra, and UXC Connect.
Software vendors (IBM and Microsoft) and cloud providers (Google and BlueJeans), is forcing vendors to innovate and to be more price competitive.
