Aspect® Mila on the consumer engagement, workforce optimization, and back-office solutions

When it comes to interactions in our ever-connected world, personal assistants like Google Voice, Siri, Alexa and Cortana improve our living and working conditions.

Henceforth the chatbots approach is joining the momentum with the goal to dramatically redefine how we interact in our daily lives.  

 

Aspect Software taps into this dynamic by announcing Workforce Chatbot, Aspect® Mila, as an intelligent Assistant bringing newfound efficiency to Contact Center Agents. 

We talk about consumer engagement, workforce optimization, and back-office solutions on premises and in the cloud. 

Aspect^® Mila™, a new interactive assistant can redefine how contact center supervisors and agents interact with workforce applications and each other. 

One can observe that, Aspect Mila is an integration of Aspect^® CXP and Aspect natural language understanding (NLU) technologies. When used with components of the Aspect EQ™ Workforce Optimization™ (WFO) suite, supervisors can better manage staffing requirements and empowers agents to take control of their schedules from anywhere using their mobile devices, without direct access to the WFO desktop applications.