Chabot technology within social networking platforms servicing consumers and enterprises

With more than billion of active users across the world, social networking platforms are maturing steadily into real living place for everyone and as a tool for brand engagement and interaction between the brand and the customer. 

In effect, this opens up ample opportunities for both consumers and enterprises to use chatbot technology that can benefit both. 

For those who are unfamiliar, if the user of a social networking site requires assistance regarding new features, security, and other issues of the site, interaction with the chatbot will help the person to find a solution. 

Chatbot will prove helpful for enterprises as it will help them to connect with the user, increasing their brand awareness.