Service Level Agreements (SLA) in our data-driven world

For those who are unfamiliar, Service Level Agreements (SLA) are used to ensure that a service provider meets the expectations of a customer. They are frequently part of contracts between managed communication services providers and network operators.

Then one can observe that, SLA's for IoT will include client expectations relative to network, device, and data. Availability and Performance emerge as two of the most important measurement areas.