Telecom service providers within the digital revolt

One can easily observe that, Telecom service providers know first-hand the impact of the digital revolt, as SMS and traditional voice services become increasingly replaced by IP-based voice and messaging apps such as Skype and WhatsApp.

Many analysts agree on the reality that, Telcos have been catalysts of the transformation of mobile devices from communications tools to life management hubs, and are aware that, to thrive in the digital economy requires far more than technology or product prowess; it calls for entirely novel service models.

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