Traditional contact center solutions Vs Amazon Connect

In our digital-driven age where companies need flexibility and agility at any levels, it is now obvious that, Traditional contact center solutions are complicated and expensive. In effect, Companies often have to invest in complex, proprietary hardware and software systems that can take months or even years to deploy, require specialized skills to configure and consultants to implement, and come with inflexible licensing that makes it difficult to scale as contact volumes fluctuate.

With AmazonConnect, you can set up and configure a “Virtual Contact Center” in minutes. There is no infrastructure to deploy or manage, you can scale your Amazon Connect Virtual Contact Center up or down, onboarding up to tens of thousands of agents in response to business cycles and paying only for the time callers are interacting with Amazon Connect plus any associated telephony charges.

I can also observe that, Amazon Connect’s self-service graphical interface makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics; no specialized skills required.