Strong social media on the digital platform for telecom and media companies

It is now clear that, Social listening or social monitoring is a great tool for telecom and media companies to learn more about their customers’ perspective about their brand, products or services on social media channels.

With competition reaching a new level in the telecom industry, it has become critical for telecom companies to differentiate themselves from their competitors and stay ahead of the market trends. This can be achieved by adopting strong social media on the digital platform.

According to Quantzig’s social media analytics experts, “Social listening or social monitoring is a great tool for telecom and media companies to learn more about their customers’ perspective about their brand, products or services on social media channels. An effective social listening strategy leverages sentiment analysis around the topics of interest for their customers.” In addition, these tools will also help track competitors’ product announcements, marketing strategies, and industry trends.