Sophisticated airline apps improve the travel experience

Very interesting to see that, steadily, people across the world use smartphone apps to manage different aspects of their lives.

For instance, travelers’ interest in airline apps and in-app support is on an exciting curve; so that, airline apps that are not providing in-app service and support are missing an opportunity to engage customers.

The results of the survey conducted online within the United States by Radius Global Market Research on behalf of Helpshift June 12-13, 2017; among 2,170 adults 18+ in the United States reveal that, improved experience, the ability to see flight and airport information right on their smartphone, convenience, in-app service and support is at the core of stakes.