Virtual assistants automate the recurring business tasks that employees are required to use in the workplace

For those who are unfamiliar, Virtual assistants automate the recurring business tasks that employees are required to use in the workplace, including interactions with Enterprise Resource Planning (ERP) systems and line of business software, including Microsoft, Oracle, Salesforce, SAP, and others. 

According to ABI Research, Automation reduces the training each system and role requires, which can be as much as 18% of the cost to implement an ERP system resulting in more than US$100,000 savings for a large enterprise.

The firm also reveals that, Virtual assistant automation also eliminates the time and cost for IS/IT to phase out legacy systems while gaining the ability to adopt modern technologies including mobile apps and messaging platforms.